This policy explains what youdoyou collects, why we use it, who we share it with
and what choices you have.
1. Information we collect
- Account information: name, email address, password hash, workspace membership and account status.
- Business information: business name, location, website, public reviews, competitors, brand details and connected social profiles.
- Content: prompts, captions, uploaded images and video, generated media, edits, schedules and publishing history.
- Billing information: plan, billing status and Stripe customer or subscription identifiers. We do not store full card details.
- Technical information: IP address, browser and device details, security logs and service usage needed to operate and protect the product.
2. How we use information
We use information to provide business analysis, generate and edit content, connect social
platforms, schedule and publish posts, process subscriptions, enforce plan limits, provide support,
prevent abuse and improve reliability.
3. AI processing
Prompts, media and relevant brand context may be sent to the AI provider needed for a feature.
Providers may process data outside Australia, including in the United States and other locations
where they operate. Do not submit sensitive personal information unless you have authority and a
clear need to do so.
We do not use your content to train our own general-purpose AI model. Workspace-specific brand
training only starts when an authorised workspace user intentionally uses that feature.
4. When we share information
We share only what is needed with:
- AI generation, media processing, hosting, storage, email and support providers;
- Stripe for subscription payment and billing management;
- social platforms you connect or direct us to publish to;
- analytics providers, if analytics is enabled; and
- regulators, courts or law enforcement when disclosure is legally required.
We do not sell personal information.
5. Retention and deletion
We retain account and workspace data while your account is active and for as long as reasonably
needed to provide the service, resolve disputes, secure the product and meet legal or billing
obligations. A free account is deleted, with its analysis and everything in it, three months after
its free access ends unless you subscribe. You can request account deletion in Settings. Deletion removes active account data,
subject to limited backup, security-log, transaction and legal retention. Content already
published to a third-party platform must be removed from that platform separately.
6. Security
We use access controls, encrypted transport, password hashing, tenant isolation and operational
safeguards designed to protect information. No internet service can guarantee absolute security.
Contact us promptly if you believe your account has been compromised.
7. Your choices and rights
You can update account and workspace details in Settings, disconnect social integrations, manage
billing in Stripe and close your account. You may ask for access to or correction of personal
information we hold by emailing us. We may need to verify your identity first.
8. Privacy questions and complaints
Email support@ydy.social
with the subject "Privacy request". Explain what you need and include the email address linked to
your account. We will review the request and respond within a reasonable period.
If you are not satisfied with our response, you may contact the
Office of the Australian Information Commissioner .
9. Changes to this policy
We may update this policy when the product, providers or legal requirements change. We will update
the date above and give additional notice when a change materially affects how information is used.